### Reduce support tickets with self-service knowledge base 3x Better engagement Engage customers in peer-to-peer discussions and groups. 50% Support ticket deflected Save resources by helping customers help each other. +25 Increase in NPS Delight your customers with customer success resources and drive advocacy. **40%** More retained customers Boost product adoption by sharing updates and best practices. ## Promote self-service with help center Reduce support cost with powerful self-serve help articles that quickly address customer questions. ### Knowledge base Self-serve and searchable help content. Give your customers the content they need, when and where it is needed most. ### Question & answer Expand your knowledge base with questions and answers from members. Allow them to search previously solved questions. ## Drive product adoption with resource hub Ensure your customers get the most out of your product with centralized educational resources and product updates. ### Spaces Organize webinars, share tips & tricks, and conduct AMAs. Educate customers in one centralized location. ### Announcements Use CTAs, banners, dedicated announcement Spaces, and email notifications to promote new courses. ## Capture every bright idea Centralize product feedback and make informed product decisions based on customer feedback. ### Upvotes on ideas Sort customer ideas based on the number of upvotes or importance. Collect customer insights and optimize the product roadmap. ### Change communication Showcase the status of different ideas and notify community members when the status changes. ## Help customers learn and network with events Connect customers and help them network and learn in a more engaging way with events. ### Event page Display the details of the events in one space complete with title, description, date, and location. ### External RSVP link Allow customers to RSVP by redirecting them to the event registration page. ## Features ### Built for the next decade of customer experience Engage your customers, enhance their experience, and win them for life! ### Blocks & Layout Go beyond basic branding. Select, arrange, and configure Blocks to build your unique layout with zero coding. ### Apps & Integrations Build a community that functions the way you want. Pick apps from the App Store, or build your custom apps to breathe life into your unique ideas. ### Embeddable widgets Easily embed your community into your existing app or website to improve access to self-service resources and peer-to-peer support. ## Integrations ### Connected to your tools Integrated with industry-leading software to automate and enhance your customer support workflow ### Zendesk Allows your customers to search the Zendesk knowledge base directly from your Bettermode community. ### Intercom Enrich Intercom contacts with member property data to get contextual information and improve engagement ### Zapier Connect your community with apps you already use to engage customers. Automate workflows and save resources. ### Slack Enables admins and moderators to receive notifications from the community directly inside Slack and take actions. ## Features ### All-in-One Engagement Platform More than 4 million people across 100,000 sites are empowered by Bettermode ### Custom Domain Transition your community to your branded domain ### SSO & social Login Simplify access with existing credentials from your app or social networks. ### Moderation tools Automate moderation to maintain a safe and clean community hub. ### Private Messaging Facilitate private interactions with multimedia messaging capabilities. ### Public and private groups Offer both open and invitation-only group options for community engagement. ### Member profiles Showcase member details, including their contributions and personal information. ## Success stories Discover how businesses like yours use Bettermode to streamline their customer experience ### **Protegrity** Protegrity is building a community to bridge the cybersecurity gap and empower developers to become security leaders. [Read story](https://bettermode.com/customers/protegrity) ### **Convertkit** ConvertKit is sharing resources and empowering customers across the globe to help each other with a creator community. [Read story](https://bettermode.com/customers/convertkit) ### **Runna** Runna directly embedded runners' community into their mobile app to enable members to uplift and help one another. [Read story](https://bettermode.com/customers/runna) ### **e.pop** E.pop community offers tailored experiences to the users and acts as a channel for pre-launch campaigns and customer acquisitions [Read story](https://bettermode.com/customers/e-pop) ### **Coachhub** CoachHub is building a global community of coaches and fostering a support system so they can uplift one another in their journey. [Read story](https://bettermode.com/customers/coachhub) ### **Condo Control** Condo Control is building a global customer community to enable customers to help each other and build a central knowledge hub. [Read story](https://bettermode.com/customers/condo-control) ### **Webinar Ninja** WebinarNinja is building a community to connect entrepreneurs, enable peer-to-peer learning, and solve customer issues. [Read story](https://bettermode.com/customers/webinarninja) ## The all-in-one platform to drive community-led growth Streamline your customer experience and create powerful customer communities in minutes.